DISCOVER NISSAN CHARGE

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NISSAN CHARGE MAKES ELECTRIC DRIVING EASY

EASY SEARCHING

Find chargers and check their availability on one of the largest public networks across Europe.

EASY SEARCHING

Find chargers and check their availability on one of the largest public networks across Europe.

EASY SEARCHING

Find chargers and check their availability on one of the largest public networks across Europe.

EASY CHARGING

Use the Nissan Charge app and charging key to manage your charging session.

EASY CHARGING

Use the Nissan Charge app and charging key to manage your charging session.

EASY CHARGING

Use the Nissan Charge app and charging key to manage your charging session.

EASY PAYING

Get one aggregated monthly invoice for all your charging sessions.

EASY PAYING

Get one aggregated monthly invoice for all your charging sessions.

EASY PAYING

Get one aggregated monthly invoice for all your charging sessions.

AND AS A NISSAN EV CUSTOMER

Enjoy special rates at participating chargers networks.

AND AS A NISSAN EV CUSTOMER

Enjoy special rates at participating chargers networks.

AND AS A NISSAN EV CUSTOMER

Enjoy special rates at participating chargers networks.

As a Nissan EV owner, Nissan Charge gives you comprehensive access to one of the largest public charging networks in Europe. Thanks to the special charging key and smartphone app, you can easily charge your electric car on the go. Order your key today, and enjoy the freedom of the open road.

ONE APP AND ONE CHARGING KEY, COUNTLESS CHARGING POSSIBILITIES

NISSAN CHARGE APP

Nissan Charge is available on a dedicated smartphone application and on desktop. You can create your account from both devices using either the in-app form or by connecting to user portal.

If you want to register in the app and discover the countless possibilities, download the app now.

If you want to register on desktop go to the user portal.

More information on how to register

CHARGING KEY

Complimentary to the app, the free charging key enables you to gather all your previous charging keys into one. It also gives you the freedom to charge in most of the European public charging points.

To receive your charging key, go to the Nissan Charge app or desktop user portal to order it for free. Once you will receive at home, you will need to register the charging key on your account using the code on the back of the key.

The Nissan Charging key comes with a unique identifier (code written on the back of the key) which is linked to your Nissan Charge account after registration.

The Nissan Charging key is particularly useful when the Charging Point doesn’t accept remote start/stop of charging via the Nissan Charge App.

UNLOCK CHARGING FREEDOM WITH THE NISSAN CHARGE APP

Charging your car has never been easier. Locate your most practical charging point thanks to filtered parameters. Get the latest status of the charging point and once you chose yours, follow the app to find your way to it. In addition you can also manage your personal account and check your invoices from the app or the desktop portal.

MAP

Use the integrated and interactive map to find your next charge.

MAP

Use the integrated and interactive map to find your next charge.

MAP

Use the integrated and interactive map to find your next charge.

CHARGER LOCATOR

Need to charge? Find the closest charger from your position or locate the ideal on your way. And good news, you can use your charging key in most countries across Europe.

CHARGER LOCATOR

Need to charge? Find the closest charger from your position or locate the ideal on your way. And good news, you can use your charging key in most countries across Europe.

CHARGER LOCATOR

Need to charge? Find the closest charger from your position or locate the ideal on your way. And good news, you can use your charging key in most countries across Europe.

CHARGER STATUS

Check the charger status in real time in a click: available, busy ...

CHARGER STATUS

Check the charger status in real time in a click: available, busy ...

CHARGER STATUS

Check the charger status in real time in a click: available, busy ...

NAVIGATION TO CHARGER

Now that you have selected your charger, just follow the app and it will take you there easily.

NAVIGATION TO CHARGER

Now that you have selected your charger, just follow the app and it will take you there easily.

NAVIGATION TO CHARGER

Now that you have selected your charger, just follow the app and it will take you there easily.

CHARGING PRICES

No more surprises. With Nissan Charge app you can visualize the charging prices before and you know exactly what you will pay. No more hidden fees on the final bill. Benefit from better rates at Nissan participating network and partners.

CHARGING PRICES

INVOICES

Nissan Charge simplifies also your invoices. With only one detailed invoice per month, you have clear visibility on your monthly expenses and avoid multiple separate invoices. Several payment methods: credit card, PayPal, direct debit.

INVOICES

RATING

Happy with your charging experience? Rate it directly once you are finished. Thanks to Nissan Charge app you can rate the ePOI you just used and help improving the service.

RATING

Happy with your charging experience? Rate it directly once you are finished. Thanks to Nissan Charge app you can rate the ePOI you just used and help improving the service.

RATING

Happy with your charging experience? Rate it directly once you are finished. Thanks to Nissan Charge app you can rate the ePOI you just used and help improving the service.

CUSTOMER SUPPORT

Need support? Get in touch with the customer service to get some help or to provide some feedback about your charging experience.

CUSTOMER SUPPORT

Need support? Get in touch with the customer service to get some help or to provide some feedback about your charging experience.

CUSTOMER SUPPORT

Need support? Get in touch with the customer service to get some help or to provide some feedback about your charging experience.

ENJOY NISSAN CHARGE WITH THIS EXCLUSIVE OFFER

Nissan Charge comes with an exclusive offer for Nissan electric vehicle owners.

NISSAN LEAF

1€ / MONTH

NISSAN CHARGE SUBSCRIPTION FEE INCLUDED FOR 3 YEARS FROM SUBSCRIPTION START DATE

1€ / MONTH

NISSAN CHARGE SUBSCRIPTION FEE INCLUDED FOR 3 YEARS FROM SUBSCRIPTION START DATE

1€ / MONTH

NISSAN CHARGE SUBSCRIPTION FEE INCLUDED FOR 3 YEARS FROM SUBSCRIPTION START DATE

NISSAN E-NV200

1€ / MONTH

FOR ALL E-NV200 FROM SUBSCRIPTION START DATE

1€ / MONTH

FOR ALL E-NV200 FROM SUBSCRIPTION START DATE

1€ / MONTH

FOR ALL E-NV200 FROM SUBSCRIPTION START DATE

DOWNLOAD THE NISSAN CHARGE APP NOW

NISSAN CHARGE IS NOW AVAILABLE ON

NISSAN LEAF

THE TECH ADVANCED, 100% ELECTRIC CAR

Discover Nissan LEAF

E-NV200 EVALIA

THE 100% ELECTRIC 5 OR 7 SEATER

Discover e-NV200 EVALIA

E-NV200 VAN

THE 100% ELECTRIC VAN

Discover e-NV200 VAN

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

HOW TO REGISTER/CREATE AN ACCOUNT?

Women reading on a tablet in a cabin in the woods

Via Nissan Charge App or user portal (Nissan.plugsurfing.com):

Filling in your e-mail address and creating a password.
Registering your Nissan EV VIN number (validation of the VIN happens instantly. If customer enters an incorrect VIN, they are asked to send the car’s registration documents and their ID copy to vin.check@plugsurfing.com for validation. Customer Service will then validate the documents and add the VIN number to the account).
Registering your payment method (Visa/Mastercard/PayPal).
You will then receive a welcome e-mail confirming that the registration was completed successfully.

You can immediately start using the service in the stations that have remote start & stop. Open your app, find this dedicated station, once ready to charge your car with the available cable, click on Start. You can also order your charging key that gives you access to all the charging stations of Nissan Charge. To do so, please refer to the dedicated section below.

WHERE CAN I USE NISSAN CHARGE?

Nissan Charge will be available in 13 countries and give access to over 200 000 charging points in Europe. The 13 countries are Germany, France, Belgium, Netherlands, Luxemburg, Italy, Spain, Switzerland, Austria, Finland, Sweden, Denmark, Norway. Stay tuned to follow the development throughout Europe in markets where Nissan EVs are sold.

WHO CAN USE THIS SERVICE?

Any Nissan EV owner can use the service. The offer is differentiated according to the model year of the vehicle and whether the vehicle was bought new or used:

Owners of model year 2019 Nissan car and later will get free access to the service for 3 years from the VIN number validation date by Plugsurfing. They will then need to pay a 1€/month License fee.
Owners of previous generations Nissan car (models prior to model year 2019 Nissan car) will have the possibility to benefit from a 1-year access to the service offered by Nissan, from the VIN number validation date by Plugsurfing. After this period, they will need to pay a 1€/month license fee.
Owners of e-NV200 will get free access to the service until September 30th. Then Nissan Charge is subject to a 1€ / month fee.
This offer works also for used car owners under the same conditions, except if the services have been already activated and VIN registered. In such case the used car owner will only benefit from the remaining free period, if applicable.

I BOUGHT A SECOND-HAND NISSAN CAR, HOW CAN I REGISTER FOR THE SERVICE?

Nissan e-NV200 3/4 front view charging in a private garage

Fill in your e-mail address and create a password.
Register your Nissan EV VIN number. If the previous owner has not yet deleted their VIN number, you will get an error message. In this case, you need to communicate to vin.check@plugsurfing.com a proof of the ownership (ID copy and Car Registration documents copy with the same name).
You will then get a confirmation and an access to the Nissan Charge App within 4 hours (within working hours of the Nissan Charge Customer Service).

CAN I MANAGE SEVERAL NISSAN CARS VIA 1 NISSAN CHARGE ACCOUNT?

Each charging key belongs to one single user account. It is possible to have several keys and VIN numbers per user account.

A family can then use different charging keys as long as these are registered in the same user account.

CHARGING KEY

HOW TO ORDER A NISSAN CHARGING KEY?

Access your Account details via your Nissan Charge App and go to “My charging keys”, “Order a charging key”. Alternatively you can order your key on the user portal (Nissan.plugsurfing.com).

Go to the Charging key tab.
Click on Order Charging Key.
Fill in all fields of the form.

The form will ask you to provide an e-mail address, first name, last name, street, number, city, “zip code” and country.

You will receive your Nissan Charging key within 10 days in average.

HOW TO REGISTER A NISSAN CHARGING KEY?

Access your Account details via your App or user portal (Nissan.plugsurfing.com).

Go to the Charging key tab.
Click on Activate Charging key.
Fill in the form with the unique EVCO ID code of your Charging key.

You can find this unique identifier printed on the back of your Nissan Charging key starting with DE*8PS.

Note: Charging key activation can take up to 24 hours.

CAN I HAVE SEVERAL NISSAN CHARGING KEYS FOR ONE ACCOUNT?

You can have several keys for one account but cannot use the same key in different accounts.

If you want to order an extra charging key, you can do that on your profile and this might come with a fee.

CHARGING SESSIONS AND STATIONS

How can I check the charger’s availability before going there?

When you are visualizing the map on Nissan Charge app, you can see three different status for a charging point:

Green charger on the map – working and available
Grey Charger – charger accessible via Nissan Charge but live status unknown
Red Charger – the charger is on maintenance / out of service

HOW CAN I START OR STOP A CHARGING SESSION?

You have 2 possibilities to start/stop a charging session: using a Nissan Charging key or using the Nissan Charge App. Sometimes only the Charging Key option is available – it depends on the charging point operator.

On the Nissan Charge App, click on a charging station to see all detailed information.
Once you are in front of the charging station, please always follow the indication on the charger screen.

STARTING A SESSION WITH THE APP

On the map, click on the charging station you want to use. Detailed information about the charging station status will appear. Click on the “Start” button to start a session. This button is only shown at stations tha are app-payable.

STARTING A SESSION WITH THE CHARGING KEY

Hold the Charging Key to the marked connecting point (RFID reader) and the charging session will start after a few seconds.

CAN I ACCESS STATIONS WITH THE APP IF I FORGOT MY KEY OR LOST IT?

This depends on the type of station. Some stations are only equipped with an RFID reader and are not yet able to be controlled by apps. Most charging points can be accessed with the Charging Key. Generally, 50% of stations are accessible through the app for about 96% with the RFID key.

CAN I CHARGE AT ALL STATIONS?

You can charge at all the stations you can see in the map of the app. However, you should always filter your stations search per connector types or vehicle so that you are certain to be able to find the right connectors for your car. The CHAdeMO connector is the standard of Quick charge for Nissan Leaf and eNV200.

PRICE

WHAT DO I PAY FOR?

You will only pay for your charging sessions, meaning for kW consumption or time spent at the charger (depending on the Charging Point Operator policy) during your prepaid License fee period offered by Nissan. After this period, you will need to pay a 1€/month License fee.
No roaming fees or additional fees will apply on top of the Charging Point Operator public price.
You can find the details of the price policy of each Charging Point by clicking on it on the map that you will find in Nissan Charge app.

HOW DO I PAY FOR THE CHARGING SESSIONS?

Nissan Charge service aggregates your charging sessions and sends you a detailed invoice once per month at the beginning of the next month. The invoiced amount will be debited from your account after the invoice has been sent to you. You can find on your invoice this information: charging sessions with kW consumption, time spent, price scheme and final charging session amount.
Your preferred payment method will be used for the payment which happens 1-2 days after the invoice is issued.

USER ACCOUNT

WHAT IS THE RETENTION TIME REGARDING ACCOUNT INFORMATION AND CHARGING SESSIONS?

Laptop on a table with a cup of coffee and a notebook

Your information is kept for 12 months after the account deletion.

For any other information relative to the app or the charging key, please refer to the FAQ available in your Nissan Charge account, or contact Nissan Charge customer service.

DO YOU HAVE A CUSTOMER SERVICE?

You can reach our customer support team via:

Email at service@plugsurfing.com
The dedicated contact form on the user portal (Nissan.plugsurfing.com)
The chat service available directly in the Nissan Charge app (account à help à chat assistance)

Austria: 0800 400 245

Belgium: 0800 61113

Denmark: 80-40-04-08

Finland: 0800 102 146

France: 08 05 98 11 59

Germany: 0800 627 9976

Italy: +39800905655

Luxembourg: 0800 40509

Netherlands: 0800 225 5400

Poland: 800 202 554

Portugal: +351800600110

Spain: 0800 000 847